Terms & conditions

Terms and Conditions (B2B)

Last updated: October 8, 2025

Contents
  • 1. Parties and contact
  • 2. Terms and Conditions, “Company Phone” taxation & Privacy Policy
  • 3. Company Phone – taxation
  • 4. Prices and payment
  • 5. Orders
  • 6. Delivery
  • 7. Returns (voluntary program via Benifex)
  • 8. Exchanges
  • 9. Complaints
  • 10. DOA – defective on arrival
  • 11. Shipping damage and packing errors
  • 12. Device setup / MDM
  • 13. Payroll deduction and program
  • 14. Liability and reservations
  • 15. Personal data
  • 16. Disputes
  • Shop info box

1. Parties and contact

Seller / Contracting party (corporate purchases)

InCircle ApS
Stengade 7, 3000 Helsingør
CVR: 35826890
support@incircle.dk

Return address (complaints/DOA) is provided in the RMA instructions.

Program / Payroll deduction and first-line support

Benifex
Nyhavn 63 D, 2nd floor, 1051 Copenhagen K
CVR: 34231508
support@benify.dk • Tel. 78 77 06 70

The employer (the company) is the buyer. The employee is the end user and not a contracting party.

2. Terms and Conditions, “Company Phone” taxation & Privacy Policy

These terms apply to corporate purchases made through the portal. InCircle is the seller, Benifex administers the program, and the employer is the buyer.

3. Prices and payment

  • All prices are in DKK including VAT unless otherwise stated.
  • Invoices are issued to the employer.
  • Payment is made via payroll deduction (administered by Benifex) or direct payment, if shown.
  • Subject to price and stock errors.

4. Orders

An order becomes binding when we send an order confirmation. Orders may be cancelled in case of errors, lack of stock, or suspected fraud.

5. Delivery

  • Risk transfers to the buyer upon physical receipt of goods.

6. Returns (voluntary program via Benifex)

  • A 14-day return period is offered as part of the voluntary program, counted from the employee’s receipt of the product.
  • The employee contacts Benifex for support and return instructions.
  • Products must be returned to InCircle as instructed.
  • The right of return does not apply where otherwise agreed, or for items that cannot be returned (e.g. hygiene products with broken seals, custom-configured products, etc.).

7. Exchanges (Benifex support, return to InCircle)

Requests for exchanges are submitted to Benifex. The product is returned to InCircle, and replacement delivery is then coordinated by InCircle.

8. Complaints (InCircle)

  • 24-month warranty period from delivery, unless otherwise agreed.
  • Complaints must be made without undue delay after a defect is or should have been discovered.
  • Contact InCircle for an RMA number and return instructions.
  • Damage caused by negligence, liquid, unauthorized repairs, or software modification is not covered.

9. DOA – defective on arrival (InCircle)

DOA cases must be reported to InCircle within 7 days of delivery. Replacement or resolution will be provided upon approval.

10. Shipping damage and packing errors

Transport damage must be noted upon receipt and reported immediately. Errors or shortages must be reported as soon as possible.

11. Device setup / MDM

InCircle provides technical setup by agreement. The employer is responsible for device policies and MDM usage.

12. Payroll deduction and program (Benifex)

  • Payroll deduction is administered by Benifex in cooperation with the employer.
  • Invoices are issued to the employer, who is ultimately responsible for payment.
  • If payroll deduction cannot be completed, alternative payment may be required.
  • Settlement upon termination of employment follows the program’s terms.

13. Liability and reservations

  • InCircle is liable in accordance with mandatory Danish law.
  • Indirect loss, operational loss, and consequential damage are not compensated beyond what is required by law.
  • Subject to stock availability, price changes, errors, and force majeure.

14. Personal data

  • InCircle is the data controller for delivery, warranty, and accounting.
  • Benifex is the data controller for payroll and program administration.
  • The employer is the data controller for HR purposes.
  • For selected portal functions, InCircle and Benifex act as joint controllers (Article 26).
  • See our Privacy Policy for details.

15. Disputes

All disputes are settled under Danish law before Danish courts.